Privacy Policy

This Privacy Policy describes how Lizzy London collects, uses, and protects your personal information when you visit or make a purchase from our website.

We respect your privacy and are committed to ensuring that your personal data is handled securely, confidentially, and in compliance with applicable data protection laws.

For any privacy-related questions, you may contact us at:
info@lizzylondon.uk

1. Information We Collect

When you interact with Lizzy London, we may collect the following personal information:

Information You Provide Directly

  • Full name

  • Billing and shipping address

  • Email address

  • Telephone number

  • Payment details (processed securely via third-party providers)

Information Collected Automatically

  • IP address

  • Device type and browser information

  • Website activity and browsing behaviour

  • Cookies and tracking data

We only collect information that is necessary to provide and improve our services.

2. How We Use Your Information

Your personal data may be used for the following purposes:

  • Processing and fulfilling your orders

  • Shipping and delivery management

  • Providing customer support

  • Sending order confirmations and service-related updates

  • Improving our website, products, and services

  • Fraud prevention and security monitoring

  • Marketing communications (only where legally permitted)

We do not sell your personal data to third parties.

3. Sharing Your Information

We may share your information with trusted third parties strictly when necessary to operate our business, including:

  • Payment service providers

  • Shipping and logistics partners

  • IT and website service providers

  • Legal or regulatory authorities when required by law

All third-party partners are required to handle your data securely and in accordance with applicable privacy regulations.

4. Data Retention

Lizzy London retains personal data only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Comply with legal and tax obligations

  • Resolve disputes and enforce agreements

When your data is no longer required, it will be securely deleted or anonymised.

5. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Ensure proper website functionality

  • Analyse website traffic and visitor behaviour

  • Improve user experience

  • Support advertising and marketing efforts

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain types of processing

  • Request restriction of processing

  • Request data portability

To exercise any of these rights, please contact us at:
info@lizzylondon.uk

We may request identity verification before processing your request.

7. Data Security

We implement appropriate technical and organisational security measures to protect your personal data against:

  • Unauthorised access

  • Loss or misuse

  • Alteration or disclosure

While we take reasonable precautions, no online transmission can be guaranteed 100% secure.

8. International Data Transfers

As we work with international suppliers and service providers, your data may be processed outside your country of residence. In such cases, we ensure appropriate safeguards are in place to protect your information.

9. Changes to This Policy

Lizzy London reserves the right to update this Privacy Policy at any time. Any changes will be published on this page.

We encourage customers to review this policy periodically.

10. Contact Information

If you have any questions regarding this Privacy Policy or how we handle your data, please contact:

Lizzy London
Email: info@lizzylondon.uk